Remediation Path Custom Scoped per engagement

Data & AI Remediation

Turning readiness blockers into resolved prerequisites — in parallel with transformation, not before it. We oversee the remediation program, coordinate internal and external resources, and track progress back to the CatalystOS™ readiness scores that defined the gaps.

Remediation doesn't have to be complete before transformation begins. It runs alongside. Confidence rises as blockers are resolved — and CatalystOS™ tracks the improvement in real time.

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Who this is for

Organizations whose AI & Data Readiness assessment identified critical blocking gaps — in data quality, governance, system integration, or AI talent — that are limiting confidence in transformation work. Remediation is the path to unlocking higher-confidence outputs from CatalystOS™ and reducing risk in any active transformation.

What this engagement solves

Readiness gaps don't fix themselves. But they also don't all require the same resources to fix. Some can be resolved by internal IT. Some require a third-party specialist. Some require new hires. Some we can address directly. This engagement exists to manage that complexity — program oversight, resource coordination, and accountability for getting the blockers resolved in a sequenced, cost-effective way.

Why custom pricing

Remediation scope varies entirely based on what the assessment found. Data stabilization for one organization might be a 2-week internal IT effort. For another it's a 6-month data warehouse build requiring external partners. We only fix prices on engagements with standardized inputs and outputs — remediation has neither. What we can do is scope it honestly after seeing your readiness output.

What remediation typically covers
A
Data Stabilization
Inconsistent categorization, incomplete records, siloed sources that prevent AI from working reliably. Standardization, backfill, and quality monitoring.
B
Governance & Ownership
No formal data ownership, no retention policies, PII handling undocumented. The governance foundation that AI deployment legally requires.
C
Access & Integration
CRM not connected to contact center. Data warehouse absent. Knowledge base not API-accessible. The connectivity prerequisites for AI to function.
D
AI Enablement Groundwork
LoreVault™ knowledge ingestion, embedding infrastructure, vector database setup. The technical foundation for AI to access and use your operational knowledge.
Powered by CatalystOS™

How CatalystOS™ tracks remediation

The remediation plan from your AI & Data Readiness assessment is the program plan. CatalystOS™ tracks progress against each remediation track — and as blockers are resolved, the confidence scores update. You see exactly how readiness is improving and what new actions become viable as it does.

This is the cyclical model in practice: assess → act on what's ready → remediate what's blocking in parallel → reassess as confidence rises. Remediation is not a prerequisite for transformation. It runs alongside it.

Known
Benchmarked
Inferred
Missing

Every CatalystOS™ output is labeled by confidence tier — you always know what is evidence-based versus assumed.

How ECX manages the program

  • Program oversight and accountability — we own the plan
  • Internal resource coordination (IT, HR, ops)
  • Third-party vendor selection and management where needed
  • ECX-direct delivery on work within our scope
  • Progress tracking against CatalystOS™ remediation tracks
  • Regular sponsor reporting and readiness score updates
  • Escalation management when blockers are organizational, not technical

What determines the investment

  • Number and severity of blocking dimensions identified
  • Internal IT and ops capacity available to contribute
  • Whether third-party specialists are required
  • Compliance requirements (HIPAA, SOX, PCI-DSS)
  • Timeline — parallel with transformation or sequential
Prerequisite

Remediation is scoped from your AI & Data Readiness assessment output. Without the scored baseline, we can't define the program. If you haven't done the assessment yet, that's the starting point.

Start with AI & Data Readiness — $22,500 →
Program oversight. Resource coordination. Blockers resolved.

Start with a 30-minute conversation.

No pitch. No pressure. We'll tell you whether this engagement fits your situation — and if it doesn't, we'll tell you that too.