About EvolveCX AI

Built by an operator.
For operators.

EvolveCX AI is not a traditional consulting firm. It's the product of 25 years inside CX operations — running global teams, leading transformation programs, and learning firsthand what works and what doesn't when the pressure is real.

Gabe Rivero

Founder & Principal

Advisory

Advisory Board Member

Strategic Artificial Intelligence Program
University of Colorado at Colorado Springs

The founder

I've sat in the seat
you're sitting in.

Twenty-five years in CX operations will teach you things no framework captures. I've run global support organizations, led AI-first transformation programs, owned P&Ls, and made the vendor decisions that looked smart on paper and fell apart in production. I know what a board presentation needs to say, and I know what the team on the floor is actually dealing with.

I've built service practices from scratch around new products and go-to-market motions, and I've transformed legacy operations — the people, the processes, and the tools — to support new cloud and AI-enabled models. Both directions. Both at scale. The transformations I've led internally are the same programs my clients are trying to execute now. The difference is I've already made most of the mistakes. EvolveCX exists to shortcut that learning curve.

I work with a lean team of strategists, practitioners, and technologists I've built relationships with over the years. When you work with EvolveCX, you're getting senior experience at every level — not a bench of junior resources working from a template.

25+

years in CX operations

Global

teams led across 15+ countries

VP → C

executive roles across CX, services & AI

Both

operator and advisor — not just one

How we work

Not a generalist firm.
Not a software vendor.

Operator-led

The principal has held the roles your team holds now. We've owned the KPIs, managed the vendors, and delivered the results. Recommendations come from experience, not research reports.

Fixed-price discipline

Every engagement is scoped and priced before kickoff. You know what you're buying, what you'll get, and when. No retainers, no time-and-materials, no scope creep.

Outcomes first

We start with your requirements and the outcomes you need to deliver — not a product we want to sell. If there's a solution that fits, we'll recommend it. If there isn't, we'll tell you that too.

Built by an operator.For operators.

I've sat in the seatyou're sitting in.

Not a generalist firm.Not a software vendor.