Gabe Rivero is a CX transformation leader and founder of EvolveCX, the consulting and platform company that helps organizations modernize customer experience with structured execution, agentic AI, and outcome-based strategies. With over 25 years of experience leading global support and service operations—including as VP of Global Support at Avaya—Gabe brings deep expertise in scaling high-impact CX programs, optimizing operations, and navigating digital shifts in the contact center space